Privacy policy

Privacy Policy

At KilnPrism (operated by FULLY TABLEWARE & EQUIPMENT LIMITED), we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you visit or make a purchase from kilnprism.com.

1. Information We Collect

We collect information to provide you with a smooth shopping experience and to securely fulfill your orders.

Information You Provide When you place an order, create an account, or contact our customer support, we may collect personal details such as:

  • Name, email address, and phone number

  • Shipping and billing address

  • Payment-related information (processed through secure gateways)

Automated Information When you browse our website, we automatically receive certain information such as your IP address, device type, browser information, and interaction data through cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates.

  • Customer Experience: To personalize your experience and improve our product offerings.

  • Security & Fraud Prevention: To protect against unauthorized transactions and ensure the safety of our customers' data.

3. Data Protection & Security

Your data security is our priority.

  • Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway providers.

  • No Card Storage: KilnPrism does not store your credit or debit card details on our servers. All transactions are processed through secure, authorized payment partners.

4. Third-Party Disclosure & Advertising (AXON Compliance)

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties for their independent use, except for trusted partners who help us operate our website and conduct our business.

Advertising & Marketing Partners We allow certain third-party partners to place cookies, pixels, or similar technologies on our site to help deliver relevant advertisements. These partners include:

Information collected by these partners is governed by their own privacy policies. You may opt out of targeted advertising by visiting the links above.

5. Cookies Policy

We use cookies to:

  • Strictly Necessary Cookies: Required for site functionality (e.g., shopping cart, checkout).

  • Analytics & Marketing Cookies: Used by partners such as AppLovin to show relevant advertisements and understand site usage. You can choose to disable cookies through your browser settings, though some features of our site may not function properly.

6. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users may visit our site anonymously.

  • Any policy changes will be posted on this page.

  • We honor Do Not Track (DNT) signals and do not use tracking or cookies when a DNT browser mechanism is enabled.

7. Children’s Privacy (COPPA)

KilnPrism does not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with data, please contact us immediately for removal.

8. Fair Information Practices

In the unlikely event of a data breach, we will notify affected users via email and post a notice on our website within 7 business days.

9. CAN-SPAM Act Compliance

We collect your email address to process orders and provide updates. We do not use misleading subject lines, and you may unsubscribe from any promotional emails at any time by following the instructions at the bottom of each email.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our legal representative:

Entity Name: FULLY TABLEWARE & EQUIPMENT LIMITED
Address: G/F, 303 Shanghai Street, Yau Ma Tei, Kowloon, Hong Kong SAR
Email: service@kilnprism.com
Phone: +1 (925) 407-6508